Frequently Asked Questions

Do you ship overseas?

Yes, we ship worldwide! 🌍 Shipping costs may vary depending on the destination. For more information, please contact us. 📦✈️

How long does it take to get my orders?

Delivery times vary depending on the destination and shipping method chosen. 📦✈️

🔹National shipping: Typically 2 to 5 business days.

🔹International shipping: Between 5 and 20 business days, depending on the country and shipping service.

For more specific delivery times, please contact us! 😊

What are the return rules

Our return policy is as follows:

🔹 Return Period: You can return items within 14 days of receiving your order.

🔹 Condition: Items must be unused, in their original packaging, and in resalable condition.

🔹 Exceptions: Personalized or perishable items cannot be returned unless they arrive damaged or defective.

🔹 Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

For more details or to start a return, please contact our support team. 😊

Other questions

Here are some other common questions you might find useful:

🔹 Do you offer tracking for orders? – Yes! Once your order is shipped, you’ll receive a tracking number.

🔹 What payment methods do you accept? – We accept credit/debit cards, PayPal, and other secure payment options.

🔹 Can I change or cancel my order? – Orders can be modified or canceled within a short window after purchase. Contact us ASAP!

🔹 Do you offer express shipping? – Yes, express options are available at checkout for faster delivery.

🔹 What if my order arrives damaged? – Please contact us immediately with photos, and we’ll resolve the issue.

Need more info? Let us know! 😊

  • Shipping

    We offer free worldwide shipping on orders over €100

  • Customer service

    Our customer service team is available Monday till Friday from 9am - 6pm / Saturday - 10am - 2pm

  • Secure payments

    We offer secure payments using Creditcard, PayPal and ShopPay